Privacy Policy

Green Ladder Roofing Inc. (“we,” “us,” or “our”) respects your privacy. This policy explains what personal information we collect through greenladderroofinginc.com, including our web forms, service landing pages, quote calculators, and communications, why we collect it, who we share it with, and the rights and choices you have.

By using our website or submitting an inquiry or form, you agree to the practices described in this Privacy Policy.

1. Who We Are

Green Ladder Roofing Inc. provides commercial and residential roofing services, roof repairs, replacements, maintenance, and inspection services.

• Website: greenladderroofinginc.com
• Phone: (626) 340-0151
• Email: [Insert Email Address]
• Service Areas: Pasadena and the San Gabriel Valley, California

2. Information We Collect

Information You Give Us Directly

• Estimate & Quote Request Forms: Full name, property/business name, phone number, email address, property address/ZIP code, property type (residential/commercial), requested services (e.g., roof repair, full replacement, inspection), and details provided in project description fields.
• Phone, Text & Email Communications: Details shared when contacting us, including roof type, square footage, project timelines, budget estimates, and photos or inspection documents sent for estimation purposes.
• Careers & Employment Forms: Resumes, contact details, work history, and related information submitted through job application or subcontractor inquiry forms.

Information Collected Automatically

• Device & Usage Data: IP address, browser type, operating system, device hardware type, and general geographic location derived from your IP address.
• Behavioral & Interaction Data: Pages visited, duration of visit, clicks, scroll depth, and the referring website URL or advertising source that directed you to our website.
• Cookies & Tracking Technologies: Cookies, web beacons, pixels, and scripts (see Section 5).

Information from Third Parties

• Advertising & Analytics Platforms: Conversion tracking and campaign performance data from search engines and social/display advertising channels (e.g., Google, Meta).
• Business Directories & Review Sites: Inquiries, leads, or reviews forwarded to us via platforms like Google Business Profile, Yelp, or industry directories.

Note: We do not request or intentionally collect sensitive personal data such as Social Security numbers, driver’s license numbers, or credit card details through our public web forms. Please do not submit sensitive personal information via website forms.

3. How We Use Your Information

We use the personal information collected to:

• Respond to roofing quote requests, schedule site inspections, and prepare customized project estimates.
• Deliver residential and commercial roofing, repair, and maintenance services.
• Communicate with you regarding active roofing projects, scheduling, warranties, billing, or customer support.
• Evaluate employment or subcontractor applications submitted through our website.
• Measure and analyze website performance, user trends, and advertising campaign efficiency.
• Maintain site security, prevent fraud, troubleshoot technical errors, and ensure compliance with applicable regulations and contracts.

4. Calls and Text Messages

Phone Calls

We may utilize call routing and call tracking software to evaluate marketing effectiveness. These systems may log phone metadata including the originating phone number, dialed number, call date, time, and duration. If a phone conversation is recorded for quality or training purposes, you will be notified at the start of the call.

Text Messages

If you provide a mobile phone number, you consent to receive telephone calls and text messages (SMS/MMS) from Green Ladder Roofing Inc. regarding quote requests, inspection scheduling, project updates, or follow-ups.

• Opt-Out: You can opt out of receiving text messages at any time by replying STOP to any text message received. For support, reply HELP or call us directly at (626) 340-0151.
• Rates & Terms: Message frequency varies based on project activity. Standard message and data rates may apply.
• Mobile Privacy Guarantee: We do not sell, rent, or share mobile phone numbers or SMS consent/opt-in data with third parties or affiliates for marketing purposes. Mobile consent is never shared or sold.

5. Cookies, Analytics, and Advertising

We use cookies, web beacons, pixels, and embedded scripts to improve site performance, measure traffic, and deliver relevant advertisements.

Technologies Used

• Google Analytics: To collect anonymous website user trends and performance metrics.
• Google Ads & Meta Pixels: To measure advertising conversions, perform remarketing, and optimize marketing campaigns.
• Google Maps & Media Embeds: For displaying interactive location maps and portfolio imagery.
• Form & CRM Integrations: To handle contact submissions and routing inquiries efficiently.

Managing Cookies & Ad Preferences

You can manage or disable web tracking using the following tools:

• Google Ad Settings: myadcenter.google.com
• Google Analytics Opt-Out: tools.google.com/dlpage/gaoptout
• Industry Opt-Out Platforms: optout.aboutads.info or optout.networkadvertising.org
• Browser Settings: Adjust your web browser settings to block or delete cookies.

We recognize the Global Privacy Control (GPC) signal where required by applicable privacy laws as a valid request to opt out of targeted advertising cookies.

6. How We Share Your Information

Green Ladder Roofing Inc. does not sell your personal information for monetary compensation. We share personal data only under the following circumstances:

• Service Providers: Trusted third-party vendors who provide IT hosting, CRM systems, web development, customer communication platforms, and marketing analytics on our behalf.
• Subcontractors & Field Operations: Field personnel or specialized trade partners who require site or project details to fulfill roofing work on-site.
• Legal & Safety Obligations: When required by subpoena, court order, or applicable federal/state laws, or to defend legal rights, property, or safety.
• Business Operations: In connection with any merger, sale, reorganization, or transfer of business assets.

7. Data Retention

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, including:

• Managing ongoing client relationships, active construction projects, and long-term warranty commitments.
• Complying with accounting, tax, insurance, and contractor licensing regulations.
• Maintaining records of prospective quotes and project inquiries.

When information is no longer needed, it is securely deleted, overwritten, or anonymized.

8. Your California Privacy Rights (CCPA / CPRA)

If you are a California resident, the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), grants you specific rights regarding your personal information:

• Right to Know / Access: Request disclosure of what personal information we collect, use, and share.
• Right to Correct: Request correction of inaccurate personal data held by us.
• Right to Delete: Request deletion of personal information, subject to legal, regulatory, and warranty retention exceptions.
• Right to Opt-Out of Sale / Sharing: Request to opt out of the “sale” or “sharing” of personal data for cross-context behavioral advertising (achieved via our opt-out tools or browser-level GPC signals).
• Right to Non-Discrimination: We will not deny services, charge different rates, or discriminate against you for exercising your privacy rights.

Exercising Your Rights

To submit a privacy request, please contact us:

• Email: [Insert Email Address]
• Phone: (626) 340-0151

We will verify your request using information associated with your account or inquiry (e.g., matching name, email address, or phone number). Authorized agents making requests on behalf of a California resident must provide written verification of authorization.

California “Shine the Light” Law

California Civil Code §1798.83 permits California residents to request details regarding third-party disclosures of personal information for direct marketing purposes. Green Ladder Roofing Inc. does not disclose personal data to third parties for their own direct marketing purposes.

9. Children’s Privacy

Our website and commercial/residential roofing services are intended strictly for adults and property owners. We do not knowingly collect personal information from individuals under 16 years of age. If you believe a minor has submitted personal information, please contact us immediately for deletion.

10. Third-Party Web Links

Our website may contain links to external third-party sites or tools (e.g., social media pages, financing portals, or review platforms). We do not control and are not responsible for the privacy policies or practices of third-party websites.

11. Data Security

We implement reasonable administrative, technical, and physical security measures to safeguard your personal information against unauthorized access, loss, or misuse. However, no internet transmission or electronic storage method is guaranteed to be 100% secure.

12. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated “Last updated” date.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Green Ladder Roofing Inc.
Phone: (626) 340-0151
Email: [Insert Email Address]
Website: greenladderroofinginc.com
Service Area: Pasadena and the San Gabriel Valley, California